Strong & Healthy Smiles by Northampton Dentist Dr. Sue Keller - Western Mass Laughing gas and Sedation Dentistry

Keeping Appointments

Strong & Healthy Smiles requires all patients to provide 48 hours notice to change a scheduled appointment. Failure to do so incurs a penalty. For example, if your appointment is reserved for 9 a.m. on Monday, you need to call and give notice before 9 a.m. Thursday morning to change your appointment without penalty. The penalty for Smile Shares members who fail to provide sufficient notice is:

forfeiting a visit from your plan if a cleaning or hygienist-scheduled visit is missed, or
losing the 10-, 15-, or 20-percent courtesy from a doctor visit when it is rescheduled, or
a charge of $99 per hour (minimum) of scheduled time as a missed appointment fee.
Please call as soon as you know of your need to change your scheduled appointment to avoid any penalties.
Emergencies and illnesses are of course accepted
Repeated failure to keep appointments will result in a written warning. Two written warnings may result in dismissal from the practice, with no refund of the membership fee.

Strong & Healthy Smiles will likewise give you as much notice as possible if we need to reschedule your appointment. We will also do our best to contact you if we are running significantly late on the day of your appointment and give you the option to reschedule.

It is the nature of dental treatment that sometimes we have patients needing emergency treatment or planned treatment becomes more complex or takes longer than originally anticipated. Your understanding and flexibility is appreciated.